Privacy Policy

Privacy Policy

Last Update Date: 01/09/2023

1. Introduction

Welcome to Sussex Fibre Ltd. At Sussex Fibre Ltd, we are committed to protecting your privacy and providing you with a secure and reliable broadband experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services and website. By using Sussex Fibre Ltd’s services and website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information: We may collect personal information when you sign up for our broadband services, including your name, contact information, and billing details.

2.2. Usage Data: We may collect information about how you use our broadband services and website, including device information, IP addresses, browser type, and browsing behavior.

2.3. Cookies: We use cookies and similar technologies to enhance your experience and provide personalized content. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

3.1. Service Provision: We use your personal information to provide, maintain, and improve our broadband services. This includes billing, technical support, and network optimization.

3.2. Communication: We may use your contact information to send important service-related updates, notices, and marketing communications. You can opt out of marketing communications at any time.

3.3. Data Analysis: We use usage data and cookies to analyze and improve our services, monitor network performance, and understand user preferences.

4. Information Sharing

4.1. Service Providers: We may share your information with trusted service providers who assist us in delivering and optimizing our broadband services. These providers are contractually obligated to protect your information.

4.2. Legal Requirements: We may disclose your information when required by law, legal process, or to protect our rights, privacy, safety, or property, and that of our users.

5. Data Security

We take the security of your personal information seriously and employ industry-standard security measures to protect it from unauthorized access, disclosure, alteration, and destruction.

6. Your Choices

6.1. Access and Correction: You can access and update your personal information by contacting our Customer Support.

6.2. Opt-Out: You can opt out of marketing communications by following the instructions provided in the communication.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. The revised policy will be effective upon posting, and we will notify you of any material changes.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Sussex Fibre Ltd
Company Number: 15332514
Registered Office:
128 City Road,
London,
United Kingdom,
EC1V 2NX

We are committed to addressing your concerns and providing you with transparency and control over your personal information.

By using Sussex Fibre Ltd’s services and website, you acknowledge and agree to the practices described in this Privacy Policy.