Terms & Conditions

Team & Conditions

Please carefully review the following terms and conditions outlining the expectations, responsibilities, and acceptable use of Sussex Fibre Ltd’s broadband services. Your use of our broadband services signifies your agreement to comply with these terms. If you do not agree with any part of these terms and conditions, please refrain from using our services.

1. Acceptable Use

1.1. Lawful Use: Utilize Sussex Fibre Ltd’s broadband services exclusively for lawful purposes. Prohibited activities include but are not limited to violating local, national, or international laws, unauthorized distribution of copyrighted material, cyberbullying, or engaging in any illegal activities.

1.2. Responsible Usage: Take responsibility for your broadband connection, ensuring it is not used for unethical, disruptive, or harmful purposes.

1.3. Fair Usage: Sussex Fibre Ltd may implement reasonable usage policies to ensure fair access to our network. Excessive data usage or behavior affecting service quality for others may be monitored and subject to restrictions.

2. Prohibited Activities

2.1. Illegal Activities: The broadband service must not be used for any illegal activities, including hacking, distributing malicious software, or any criminal actions.

2.2. Abuse and Harassment: Engaging in abusive, harassing, or threatening behavior, including cyberbullying, is strictly prohibited.

2.3. Bandwidth Hogging: Excessive bandwidth use that negatively impacts other users is not allowed.

2.4. Network Disruption: Any action disrupting the network’s integrity, security, or performance is prohibited.

3. Security and Privacy

3.1. Data Security: Secure your devices connected to Sussex Fibre Ltd’s broadband network. Strong security measures are recommended to protect your data and privacy.

3.2. Privacy: Sussex Fibre Ltd respects your privacy, handling personal data in accordance with our Privacy Policy. We do not monitor or access your personal online activities unless required by law.

4. Service Limitations and Disruptions

4.1. Service Availability: Sussex Fibre Ltd aims for a reliable service, but availability may be subject to maintenance, upgrades, or unforeseen disruptions.

4.2. No Warranty: Broadband services are provided “as is,” with no warranties or guarantees regarding uninterrupted service or specific speeds.

4.3. Downtime and Faults: Credit for service downtime, faults, or outages applies after 5 working days from the initial reported issue. Sussex Fibre Ltd will promptly address such issues.

5. Termination and Suspension

5.1. Suspension or Termination: Sussex Fibre Ltd reserves the right to suspend or terminate your broadband service without notice for breaches. Legal action may be taken for activities harming our network, users, or violating laws.

6. Contact Information

For questions or concerns, contact Sussex Fibre Ltd’s Customer Support.

*By using Sussex Fibre Ltd’s broadband services, you acknowledge and agree to these terms and conditions. Sussex Fibre Ltd reserves the right to update or modify these terms, with notifications for any changes. It is your responsibility to stay informed about the latest terms and conditions.*

Company Information:
Sussex Fibre Ltd
Company Number: 15332514
Registered Office:
128 City Road,
London,
United Kingdom,

EC1V 2NX